Plain-language, no legal jargon maze

Privacy Policy

Buffalo Gutter Pros (“we,” “us,” or “our”) operates buffaloguttercleaner.com (the “Site”). This policy explains what information we collect when you visit this Site or contact us, how we use it, and the choices you have. We wrote it in plain language on purpose — a privacy policy nobody can actually read isn’t much of a policy.

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Jump to a section
1. What Information We Collect 2. How We Use Your Information 3. Do We Sell Your Information? 4. Who We Share Information With 5. Data Security 6. How Long We Keep Information 7. Your Choices 8. Children’s Privacy 9. Third-Party Links 10. Changes to This Policy 11. Contact Us

1 What Information We Collect

Information you give us directly

Buffalo Gutter Pros does not use a contact form. If you call us at (716) 306-4684, we collect the information you choose to share on that call — typically your name, phone number, property address, and details about the service you need. We do not record calls unless we tell you at the start of the call and you agree.

Information collected automatically

Like most websites, our Site uses standard analytics tools (such as Google Analytics) to understand how visitors use the Site — pages viewed, time on site, general location at the city or region level, and device type. This is aggregate, statistical information. It is not used to identify you personally.

Cookies

Our Site may use cookies, small text files stored on your device, to support basic site functionality and analytics. You can disable cookies through your browser settings; doing so may affect how some parts of the Site display but will not prevent you from calling us or viewing our content.

Information we do not collect

Because we don’t use a contact form or online booking system, we don’t collect payment information, account passwords, or sensitive personal data through this Site. Any payment for services happens directly between you and Buffalo Gutter Pros outside of this website.

2 How We Use Your Information

We use the information described above to:

  • Respond to phone inquiries and provide service quotes
  • Schedule and perform gutter cleaning, repair, and installation services
  • Understand how people use our Site so we can improve it
  • Communicate with you about services you’ve requested

We do not use your information for automated decision-making, and we do not build advertising profiles based on your calls to us.

3 Do We Sell Your Information?

No. Buffalo Gutter Pros does not sell, rent, or trade your personal information to third parties for marketing purposes. We are a local gutter service company, not a data broker.

4 Who We Share Information With

We may share limited information with:

  • Service providers who help us operate the business, such as website hosting and analytics providers, who are contractually restricted from using your information for anything other than helping us operate the Site
  • Legal or safety requirements, if required to comply with a valid legal request, protect our rights, or address a safety issue

We do not share your information with unrelated third parties for their own marketing use.

5 Data Security

We take reasonable steps to protect the information we collect, consistent with our obligations under the New York SHIELD Act (Stop Hacks and Improve Electronic Data Security Act), which requires businesses handling New York residents’ private information to maintain reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure, but we take data protection seriously given the trust involved in inviting a service provider onto your property.

In the event of a data breach affecting your private information, we will notify affected individuals in accordance with New York law, generally within 30 days of discovery, as required under the SHIELD Act.

6 How Long We Keep Information

We retain customer information for as long as reasonably necessary to provide services, maintain business records, and comply with legal and tax obligations. Website analytics data is retained according to the standard retention settings of the analytics tools we use.

7 Your Choices

  • You can decline to share information with us at any time; this may limit our ability to provide a quote or schedule service.
  • You can ask us what information we have on file related to your service history by calling (716) 306-4684.
  • You can disable cookies in your browser at any time.

8 Children’s Privacy

This Site and our services are directed at adults seeking home services. We do not knowingly collect information from children under 13.

9 Third-Party Links

Our Site may link to third-party sites (such as our Google Business listing or social media pages). We are not responsible for the privacy practices of those third-party sites, and we encourage you to review their policies separately.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last Updated” date at the top of this page will reflect the most recent revision. Continued use of the Site after changes are posted means you accept the updated policy.

11 Contact Us

Questions about this Privacy Policy or how we handle your information can be directed to:

Buffalo Gutter Pros

Phone: (716) 306-4684
Email: info@buffaloguttercleaner.com
Serving Buffalo and Western New York
Call (716) 306-4684