Your Privacy Matters
Privacy Policy
This policy explains what information Buffalo Gutter Shield collects when you visit this site or call us, how we use it, and the choices you have — written in plain language on purpose.
On This Page
Section 01
What Information We Collect
Information you give us directly
Buffalo Gutter Shield does not use a contact form. If you call us at (716) 415-7160, we collect the information you choose to share on that call — typically your name, phone number, property address, and details about the service you need. We do not record calls unless we tell you at the start of the call and you agree.
Information collected automatically
Like most websites, our Site uses standard analytics tools (such as Google Analytics) to understand how visitors use the Site — pages viewed, time on site, general location at the city or region level, and device type. This is aggregate, statistical information. It is not used to identify you personally.
Cookies
Our Site may use cookies, small text files stored on your device, to support basic site functionality and analytics. You can disable cookies through your browser settings; doing so may affect how some parts of the Site display but will not prevent you from calling us or viewing our content.
Information we do not collect
Because we don’t use a contact form or online booking system, we don’t collect payment information, account passwords, or sensitive personal data through this Site. Any payment for services happens directly between you and Buffalo Gutter Shield outside of this website.
Section 02
How We Use Your Information
We use the information described above to:
- Respond to phone inquiries and provide service quotes
- Schedule and perform gutter cleaning, repair, and installation services
- Understand how people use our Site so we can improve it
- Communicate with you about services you’ve requested
We do not use your information for automated decision-making, and we do not build advertising profiles based on your calls to us.
Section 03
Do We Sell Your Information?
No. Buffalo Gutter Shield does not sell, rent, or trade your personal information to third parties for marketing purposes. We are a local gutter service company, not a data broker.
Section 04
Who We Share Information With
We may share limited information with:
- Service providers who help us operate the business, such as website hosting and analytics providers, who are contractually restricted from using your information for anything other than helping us operate the Site
- Legal or safety requirements, if required to comply with a valid legal request, protect our rights, or address a safety issue
We do not share your information with unrelated third parties for their own marketing use.
Section 05
Data Security
How we protect your information
We take reasonable steps to protect the information we collect, consistent with our obligations under the New York SHIELD Act (Stop Hacks and Improve Electronic Data Security Act), which requires businesses handling New York residents’ private information to maintain reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure, but we take data protection seriously given the trust involved in inviting a service provider onto your property.
In the event of a data breach affecting your private information, we will notify affected individuals in accordance with New York law, generally within 30 days of discovery, as required under the SHIELD Act.
Section 06
How Long We Keep Information
We retain customer information for as long as reasonably necessary to provide services, maintain business records, and comply with legal and tax obligations. Website analytics data is retained according to the standard retention settings of the analytics tools we use.
Section 07
Your Choices
- You can decline to share information with us at any time; this may limit our ability to provide a quote or schedule service.
- You can ask us what information we have on file related to your service history by calling (716) 415-7160.
- You can disable cookies in your browser at any time.
Section 08
Children’s Privacy
This Site and our services are directed at adults seeking home services. We do not knowingly collect information from children under 13.
Section 09
Third-Party Links
Our Site may link to third-party sites (such as our Google Business listing or social media pages). We are not responsible for the privacy practices of those third-party sites, and we encourage you to review their policies separately.
Section 10
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last Updated” date at the top of this page will reflect the most recent revision. Continued use of the Site after changes are posted means you accept the updated policy.
Section 11
Contact Us
Questions about this Privacy Policy or how we handle your information can be directed to:
Buffalo Gutter Shield
We’re a local, family-run gutter service — if you ever have a question about your privacy or your information, a real person picks up the phone.
Call (716) 415-7160